Library Reserves & Media Lead

University of California
Santa Cruz, CA
Posted 1 month ago
Apply on Company Website


UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.


UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 07-27-2022


UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.


Our Library at UC Santa Cruz strives to cultivate a welcoming environment where social and cultural differences are understood, respected, and affirmed. We celebrate the spectrum of human experiences and identities.

More information can be found here:


Reserves & Media is a unit within the User Services & Resource Sharing (US&RS) department. Under the direction of the Reserves & Media Coordinator, the main responsibilities of this position are to:

  • Perform and supervise daily Reserves workflow functions
  • Supervise Media Desk student staff
  • Provide public service and patron education
  • Work collaboratively to develop best practices
  • Participate in projects and committees to further streamline and enhance the work of Reserves & Media and US&RS.

Reserves & Media team members adhere to and support the UCSC Principles of Community and the Library Statement on Diversity, Equity, and Inclusion.


Salary Information: Salary Range: $25.63 - $28.76/Hourly. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

  • Full-time, Fixed
  • Percentage of Time: 100%, 40 Hours per Week
  • Days of the Week: Tues - Sat
  • Shift Includes: Day, Evening, Weekends

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: CX

Job Code Classification: 006759 (LIBRARY AST 4)

Travel: Never or Rarely


50% - Reserves & Media Operational Responsibilities

  • Accept and process book and media reserve lists (perform thorough bibliographic searches for items that need to be purchased, using several automated systems, such as CDL/Melvyl, Primo, BIP, etc.). Explain Copyright policy and ensure copyright compliance of material being placed on hard copy reserve. Collect and assess book and media reserve statistics for future planning. Plan and execute Reserves & Media Desk outreach.
  • Hire, train, schedule, monitor, and evaluate Media Desk student employees. Work with other US&RS units to align best practices for student work in the department.
  • Maintain public Reserves and Media Desk information, including web pages and hardcopy materials. Create training materials for Reserves and the Media Desk.

25% - Administrative Responsibilities

  • Under the direction of the Reserves & Media Coordinator and in collaboration with team members, design, evaluate, research, recommend, and implement changes or improvements to existing services, work tools, or procedures and policies necessitated by a changing internal and external environment.
  • Serve as the point of contact for the Digital Scholarship Commons (DSC) department. Coordinate with Digital Scholarship Commons staff on projects and on student staff training opportunities related to the DSC.
  • Share the coordination of establishing Reserves & Media Desk work quality standards and guidelines.
  • Identify inefficiencies in workflows and procedures and make recommendations to resolve. Communicate changes to Reserves & Media Unit Head and other identified parties. Follow team's procedure for consistently evaluating and documenting decisions about workflow.
  • Determine daily work priorities; assess need for redistribution and implement changes as needed in consultation with team members.
  • Follow agreed upon process for communicating changes in Reserves & Media services to the library, the campus, and patrons.

20% - Public Service Desk Responsibilities

  • Check materials in and out, place holds, recalls, and searches; renew materials both in person and on the phone; assign barcodes to materials that have never been checked out by creating item records; answer phone; assign barcodes to materials that have never been checked out by creating item records; answer phones, transfer calls and take messages; issue and update library cards to all patron categories; accept materials for reserves processing.
  • Assist patrons in-person at multiple public service points and virtually through email and synchronous chat. Inform patrons of library policies and demonstrate basic research methods; teach patrons how to locate materials within the local collection and teach patrons how to look up reserve materials; demonstrate placing of Interlibrary Loan requests; show patrons how to access their Interlibrary Loan accounts; identify and refer complex requests.
  • Maintain confidentiality as required by Library, University, and system-wide policy.
  • Printing and scanning: describe printing and scanning options to patrons, provide basic troubleshooting of ITS-managed equipment, and direct unresolved issues to ITS as needed. Provide patron education and support for microfilm readers and scanner.
  • Use independent judgment in determining the need for additional assistance in resolving difficult or unsafe situations. Execute emergency procedures when necessary as outlined in the Library Emergency manual.

5% - Miscellaneous/committees

  • Participate in US&RS department meetings and as appropriate attend Circulation, Collection Maintenance, Interlibrary Loan, and Reserves/Media unit meetings. Seek out and participate in recommended professional development opportunities. Participate in unit-wide initiatives. Assisting other units as necessary and participation in ad-hoc special projects as assigned.


  • Understanding of the ways that racism, ableism, and sexism appear in work environments; interest in fostering an inclusive environment that supports a sense of belonging.
  • Experience working with a library management system or in library processing workflows, such as reserves, interlibrary loan, acquisitions, electronic resources management or similar library workflows.
  • Demonstrated skill in organizing, monitoring, and setting priorities for a heavy workload with multiple tasks and competing deadlines.
  • Communication and interpersonal skills sufficient to work productively with library staff, student assistants, and patrons from culturally diverse backgrounds.
  • Demonstrated success working in a collaborative, team-based work environment.
  • Applies careful attention to tasks; understands the underlying principles in complex detail.
  • Experience directing the work of others.
  • Ability to give, receive, evaluate, and apply constructive feedback.
  • Ability to continually assess work-flow processes with an eye toward efficiency and best practices.


  • Experience using Ex Libris Alma or similar library management systems.
  • Experience with Course Reserves and Circulation practice, policy, and software management tools.


  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to work a non-standard schedule including nights and weekends. Academic year includes a Tuesday – Saturday schedule, with some evening shifts.
  • Ability to move materials up to 50 lbs. with or without accommodation.
  • Ability to perform essential physical job functions requiring bending, lifting, stretching, and pushing/pulling.
  • Ability to work long periods of time at a computer with or without accommodation.
  • The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.


All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.


Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.


The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


Please note: Schedule changes during academic break periods and summer session to a Monday-Friday schedule.

Apply on Company Website