Technical Success Manager

Saint Louis, MO
Posted 3 days ago
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SignalWire is seeking a Technical Success Manager to join the fast-paced Business Success team. In this role, you will learn our products and industries we support. Your expertise will be put to work to help identify a customer's needs, current technology and propose solutions. A successful candidate will be a self-starter with great communication, time management skills and programming experience. Some travel requested (5-10% annually).

About SignalWire

SignalWire is a cloud native, 100% fully remote company founded by the creators of the number-one open source communication platform in the world. Through our unique domain expertise and deep technical background, we are rapidly developing and supporting scalable, easy-to-use communications APIs with a tight-knit team. SignalWire offers employees the opportunity to build new services and systems critical to the success of a dynamic, fast-growing company -- to push forward the boundaries of communication and grow their career as SignalWire grows.

Job Duties

  • Establish and maintain relationships with designated API and Cloud customers
  • Provide technical support, code examples, and proof of concepts to clients to support them
  • Account management using CRM software
  • Troubleshoot initial customer code setup, use of APIs, and provide documentation to decrease time to production
  • Contribute to the creation of supplementary material and resources such as documentation and demos to support customers where needed
  • Stay up to date with new product features and help clients optimize their use of those products
  • Provide "white glove" experience to your clients
  • Work closely with SignalWire Sales, Support and Product teams to provide best outcomes to your client

Apply on Company Website