SignalWire is seeking a Technical Success Manager to join the fast-paced Business Success team. In this role, you will learn our products and industries we support. Your expertise will be put to work to help identify a customer's needs, current technology and propose solutions. A successful candidate will be a self-starter with great communication, time management skills and programming experience. Some travel requested (5-10% annually).
SignalWire is a cloud native, 100% fully remote company founded by the creators of the number-one open source communication platform in the world. Through our unique domain expertise and deep technical background, we are rapidly developing and supporting scalable, easy-to-use communications APIs with a tight-knit team. SignalWire offers employees the opportunity to build new services and systems critical to the success of a dynamic, fast-growing company -- to push forward the boundaries of communication and grow their career as SignalWire grows.
Establish and maintain relationships with designated API and Cloud customers
Provide technical support, code examples, and proof of concepts to clients to support them
Account management using CRM software
Troubleshoot initial customer code setup, use of APIs, and provide documentation to decrease time to production
Contribute to the creation of supplementary material and resources such as documentation and demos to support customers where needed
Stay up to date with new product features and help clients optimize their use of those products
Provide "white glove" experience to your clients
Work closely with SignalWire Sales, Support and Product teams to provide best outcomes to your client