PC Network System Specialist

Swedish Covenant Hospital
Chicago, IL
Posted 60+ days ago
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JOB SUMMARY

Ensure that the assigned information systems in place, whether they be automated or manual, best serve the needs of the hospital and affiliated organizations.

Provide and coordinate technical installation, support, and maintenance of PC's, user specific applications and Meditech in the LAN/WAN environment.

The primary challenge for the PC/Network Systems Engineer is to maintain the momentum and manage simultaneous related and unrelated projects, while having to support and coordinate random urgent difficulties which can arise.

RESPONSIBILITIES

Essential Job Functions

  • Provide software support, trouble shooting and maintenance service for the institutions existing information systems technical environment including, but not limited to:
  • LAN/WAN administration, topology, software and hardware.
  • Meditech technical operations and network administration.
  • Office automation systems and gateways.

2.Provide software support, trouble shooting and maintenance service for the institutions technical environment of PC

software technology including, but not limited to:

  • Microsoft Windows
  • Swedish Applications – Meditech
  • Microsoft Office Suite.

3.Coordinate and facilitate project management responsibilities, including:

  • Developing and maintaining a project schedule and implementation plan.
  • Ensuring that open communication is maintained with all resources affiliated with the project, including providing timely projects status reports to the director and other appropriate information systems personnel.
  • Researching and troubleshooting all technical problems and when necessary, reporting to and following up with vendor resources for timely resolution.
  1. Coordinate new system installations, including:
  • Facilitating and/or executing pre-site planning.
  • Network wiring installation.
  • Electrical wiring installation training.
  • PC configuration including software installation and post installation testing.
  1. General support responsibilities include:
  • Providing recommendations for technical issue resolution and system configurations assistance to the Director of Technology.
  • Providing technical assistance and project management support for the Applications Group.
  • Functioning as technical liaison between operations and the SCH user community.
  • Maintaining timely communication to the Help Desk and Director of Technology to facilitate high quality support.

6.Maintains expert knowledge of mid-range, mini, microcomputers, networks, peripheral devices, communication systems

and personal computers, by:

  • Attending appropriate conferences, classes and workshops.
  • Reading related journals, magazines and books.
  1. General Departmental Responsibilities:
  • Updating departments call/project tracking system on a timely basis.
  • Providing backup support for the Operations Supervisor.
  • Available 24 hours a day, 7 days per week, by phone or pager, to provide technical support for department personnel.
  • Participates in department meetings.
  • Performs other duties as assigned by Director of Technology or the Vice President of Information Systems.

8.Intranet Design and Support Responsibilities.

  • User support for data migration to the Intranet.
  • Web Server maintenance
  • Participates in Intranet Planning and implementation.
  1. Access to Protected Health Information
  • Computer system access is assigned based on manager's access level request and on the minimum necessary access as described in this job description. Approval for level of access is given by the system administrator or manager of the department that has ownership of system/module. See Computer system Access controls policy.
  • Your current Position Title letter designator is "H". Which states you have full access rights to the following information: Patient Names, Demographic, Financial, Clinical, and Technical Support.

QUALIFICATION/BASIC JOB REQUIREMENTS

Education

Four year computer science degree is preferred or equivalent experience required.

Experience

Three years of experience supporting PC applications software in a LAN environment. Three years working with and supporting MS Windows, MS Office, Outlook, Microsoft Access and Visio. One year working with TCP/IP, system operations experience, active directory, DHCP services and Windows Deployment Services.

Must possess expert knowledge of the institutions existing information systems technical environment and PC software technology including all major desktop operating systems, office automation and network client software.

INTERNAL AND EXTERNAL CONTACTS

Ability to work independently and resourcefully and communicate effectively with all levels of institution and vendor personnel.

ENVIRONMENT

  • Primary body position at work is sitting.
  • Frequent lifting, carrying or moving of information systems equipment or supplies under 50lbs.
  • Repetitive activities are; typing, phone use and viewing of video display devices.
  • Exposure to noise from the HVAC and computer equipment in the computer room.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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